办入住只需要三样
办入住只需要三样：一句话、一本护照、一张卡。开口就说："Hi, I have a reservation under Wang."——under + 姓名 表示「预订在谁名下」，是这句的关键介词。然后递护照："Here's my passport." 前台多半还会要卡：deposit（押金）是预授权冻结，退房自动解冻，不是多收钱。
Good evening! Checking in? Could I see your passport, please?
Hi, I have a reservation under Wang.
前台的「数字轰炸」提前听熟
前台交接是一段数字轰炸，套路固定：
Here's your key card — room 1208.（房卡和房号）
Breakfast is from 7 to 10 on the second floor.（早餐几点、在哪层）
Check-out is at 11.（退房截止时间）
想问 wifi 就一句："What's the wifi password?"
Here's your key card — room twelve oh eight, on the twelfth floor. Breakfast is from seven to ten on the second floor, and check-out is at eleven.
报修、换房、退房、寄行李
房间出问题，报修一句话："The air conditioning isn't working. Could you send someone to take a look?"（isn't working = 坏了，万能）。想换房："Could I change rooms?" 退房："I'd like to check out, please."——晚班机就把行李寄存前台："Could I leave my luggage here until 3?"
The air conditioning isn't working. Could you send someone to take a look?
Could I leave my luggage here until three? Our flight is in the evening.
自测 · 学完检查一下
想真正动手做题、记进度、攒连胜？到互动课里练。
到前台表明自己订了房，地道说法是？
答案：I have a reservation under Wang.
「预订在某人名下」的固定介词是 under。of Wang 是「的」的直译；"My name Wang, I book a room" 缺动词缺时态；"Wang's room, please" 像取外卖——前台需要的是「有预订」这个信息。
前台说：Could I have your credit card for the deposit? 他要卡做什么？
答案：做押金预授权，退房时解冻
deposit 是押金：刷预授权冻结一笔额度，退房检查无误自动解冻，不是多收钱。不明白这个机制的旅客常在这一步紧张——其实是全球标准流程。
前台说：Check-out is at 11. 意思是？
答案：最晚 11 点前要退房
Check-out is at 11 = 退房截止时间是 11 点。想多住一会儿可以问 late check-out：Could I have a late check-out?（可能收费或看空房情况）。
房间空调坏了，打给前台怎么说最有效？
答案：The AC isn't working. Could you send someone to take a look?
报修公式 = 说清坏了什么 + 请对方派人：isn't working + send someone。抱怨「酒店很差」没给出任何可执行信息；"is opened" 是「开」的直译再现（电器开着是 on，开机是 turn on）；「有点热」太含糊，前台不知道该修还是该调温。
报预订名字（填一个英文介词）：I have a reservation ___ Chen.
答案：under
a reservation under + 名字 = 预订在某人名下。餐厅订位、酒店订房通用这个句式。
判断：中午退了房、航班在晚上，行李只能自己拖着逛——酒店没有帮已退房住客保管行李的服务。
答案：错
行李寄存（luggage storage）是全球酒店的标配免费服务，一句 Could I leave my luggage here until three? 就搞定。很多新手真的拖着箱子逛了一下午——退房不等于服务结束。